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TaliesinSoft
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 Posted: Wed Nov 12, 2008 12:47 am Post subject: Obnoxious Extensis |
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Just now I responded to a solicitation to watch an hour long presentation
regarding the upgrade to Suitcase Fusion from Extensis. I was presented with
a form to fill out which asked many questions and which was obviously
intended to gather information about me and how I currently manage my font
collection. My expectation is that if I submitted the form I would then be
pestered by Extensis.
Why couldn't they just let me watch the presentation and let me decide
whether or not I wanted contact with Extensis.
The result is I will not be watching.
--
James Leo Ryan ..... Austin, Texas ..... taliesinsoft@me.com |
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jkidwell
Guest
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| Posted: Wed Nov 12, 2008 5:03 pm Post subject: Re: Obnoxious Extensis |
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Hi James,
I just responded to your duplicate post (exactly the same one that you
put here) over on the Sysadminforum. http://sysadminforum.com/showthread.php?t=1606707
Regards,
Jim Kidwell
Extensis |
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jkidwell
Guest
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| Posted: Wed Nov 12, 2008 6:09 pm Post subject: Re: Obnoxious Extensis |
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Well, looks like my reply hasn't yet been approved on the
sysadminforum, so I'll reply here as well.
Mainly, I wanted to point out that we only collect the information at
registration time so that we can adequately modify the presentation to
our meet the needs of our audience. Not everyone has the same level of
font management knowledge, and we need to know what level of detail to
delve into.
We were very pleased with the turnout of yesterday's webcast (the
largest we've ever had for a webcast) and would love to have you
attend a future one. If you'd like to check out the schedule of future
events, it's posted on our site here: http://www.extensis.com/webcasts
Regards,
Jim Kidwell
Extensis |
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jkidwell
Guest
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| Posted: Wed Nov 12, 2008 10:48 pm Post subject: Re: Obnoxious Extensis |
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| Quote: |
If your webcasts are interactive, then it isn't unreasonble to know
who's speaking - but you could/should allow observe-only participants
with no information at all.
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While I would love to be able to interact with each participant
individually, unfortunately it just isn't feasible when I have
hundreds and hundreds of participants in each webcast. I do my best to
respond to every query, but it's helpful for preparation sake that if
I know where I need to start out.
For example, if during the sign-up we find out that 3/4 of the
participants are from a specific industry, we speak to the product's
use in that industry. There are many different industries, groups and
individuals who use our products. If we tailor our presentation to the
dominant workflow of our audience, we feel that there's more value for
participants, and it shows off our product better. It benefits both
the viewer as well as us as the presenter.
Hope to see some of you reading this at a future webcast.
Jim Kidwell
Extensis |
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Character
Guest
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| Posted: Thu Nov 13, 2008 12:24 am Post subject: Re: Obnoxious Extensis |
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jkidwell wrote:
| Quote: | Well, looks like my reply hasn't yet been approved on the
sysadminforum, so I'll reply here as well.
Mainly, I wanted to point out that we only collect the information at
registration time so that we can adequately modify the presentation to
our meet the needs of our audience.
Not everyone has the same level of font management knowledge,
and we need to know what level of detail to delve into.
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That need can be met without gathering ANY of the personal information
that the sign-in sheet requires. Of the thirteen required fields, only
two even remotely address your 'need'.
If your webcasts are interactive, then it isn't unreasonble to know
who's speaking - but you could/should allow observe-only participants
with no information at all. Particularly since a principal (if
unstated) goal of such events is to advertise and market your products
and your support. People typically don't go through elaborate sign-ups
just to see an advertisement!
- Character |
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Richard
Guest
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| Posted: Fri Nov 14, 2008 10:06 am Post subject: Re: Obnoxious Extensis |
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On 12 nov, 23:48, jkidwell <jkidw...@extensis.com> wrote:
| Quote: | If your webcasts are interactive, then it isn't unreasonble to know
who's speaking - but you could/should allow observe-only participants
with no information at all.
While I would love to be able to interact with each participant
individually, unfortunately it just isn't feasible when I have
hundreds and hundreds of participants in each webcast. I do my best to
respond to every query, but it's helpful for preparation sake that if
I know where I need to start out.
For example, if during the sign-up we find out that 3/4 of the
participants are from a specific industry, we speak to the product's
use in that industry. There are many different industries, groups and
individuals who use our products. If we tailor our presentation to the
dominant workflow of our audience, we feel that there's more value for
participants, and it shows off our product better. It benefits both
the viewer as well as us as the presenter.
Hope to see some of you reading this at a future webcast.
Jim Kidwell
Extensis
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H'mmm
Obnoxious Extensis Bold would make a great font! Or even Obnoxious
Extensis Extended... I'll see what I can do with that. Thanks for
letting me know
Richard |
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